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Dispute Resolution

Managing, and effectively resolving, complaints can be frustrating, stressful and time-consuming.

Thankfully, our team of legal practitioners and advice specialists have the practical experience and compliance expertise to take and a practical, principled and commercial approach to internal and external dispute resolution.

Draw on the expertise of specialists to reconcile effective and pragmatic solutions with regulatory expectations.

Even the most diligent professionals find themselves involved in disagreements from time to time.

How you and your staff deal with escalating situations and formal disputes is critical as missteps can prove costly.

The expert team at Assured Support provides a variety of resources to help you find solutions, repair relationships, and assist you in the event that formal dispute resolution is unavoidable. Our multi-disciplinary approach and deep subject matter expertise, and our practical experience with ASIC guidance (including RG165 and RG271) mean that you’ll be able to meet, or exceed, regulatory and consumer expectations.

Case appraisal: we will assess the facts in a case by identifying and listing all the issues and or questions for determination. We will assist you with prioritising issues from an agreed list of factual issues in the dispute and  

Mediation: We can facilitate sessions between parties, which will help identify disputed issues, develop options, consider alternatives and endeavour to reach an agreement.  

Complaint investigation: Assured Support has years of experience investigating complaints. Our consultants conduct thorough and pragmatic investigations within your time constraints and provide you with recommendations.

Complaint assessment and breach reporting: we can assist you with advising on the significance of a breach and help you report significant breaches to ASIC. Of course, as a Licensee you are ultimately responsible for determining whether the breach is significant or not.

Remediation: We can assist you with a remediation action plan, prepare correspondence for your client and liaise with ASIC.



Don’t confuse cost with value. 

The cost for our dispute resolution service is tailored to:

  • the nature, scale and complexity of the complaint; and

  • the time and resources required for the engagement.


Every fortnight “Three Hit Tuesday” delivers thought leadership, considered analysis and insights that will help you improve your advice, more effectively manage your regulatory risks and make you better informed than your peers.

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